Emerald Atelier - Shipping & Sustainable Packaging

At Emerald Atelier, we are committed to delivering your orders promptly, efficiently, and in an environmentally friendly manner. We continuously strive to make your shopping experience seamless while minimizing our environmental impact.

Please take a moment to review our shipping policies and guidelines below. These details will help you understand our shipping process, estimated delivery times, and any potential restrictions. Your satisfaction is our top priority, and we aim to provide the best service possible.

United Kingdom Deliveries

Standard 48Hrs Tracked Delivery – Royal Mail
Express 1 Business Day 24Hrs Tracked Delivery – Royal Mail
Special Next Day before 1 PM Tracked & Signed Delivery – Royal Mail

As all orders are dispatched from the UK using a tracked delivery service, we recommend sharing your email at checkout to receive timely delivery updates.

UK Standard Tracked Delivery

Timeline: 2 – 3 working days from the dispatch date (exceptions may apply)

• Small Parcel up to 2.00 Kgs – £2.75 to £4.75
• Medium Parcel up to 5.00 Kgs – £5.75 to £6.75

A nominal incremental delivery charge applies for multiple items in an order.
All standard orders are shipped via Royal Mail tracked 48-hour service. Orders received on Fridays, weekends, business holidays, or after business hours will be dispatched the next working day.
We aim to prepare and dispatch orders within 24 – 48 hours of order confirmation.
Orders requiring personalization may take additional time; we will keep you informed on expected dispatch and delivery timelines.

UK Express 1 Business Day Tracked Delivery (Upgrade)

Timeline: 1 – 2 working days from the dispatch date (exceptions may apply)

• Small Parcel up to 2.00 Kgs – £3.75 to £6.75
• Medium Parcel up to 5.00 Kgs – £6.75 to £8.75

A nominal incremental delivery charge applies for multiple items in an order.
Express orders will be shipped via Royal Mail tracked 24-hour service. Orders received on Fridays, weekends, business holidays, or after business hours will be dispatched the next working day.
We aim to prepare and dispatch orders within 24 – 48 hours of order confirmation.

UK Special Next Day 1 PM Tracked & Signed Delivery (Upgrade)

Timeline: 1 – 2 working days from the dispatch date (exceptions may apply)

• Small Parcel up to 2.00 Kgs – £8.75 to £10.75
• Medium Parcel up to 5.00 Kgs – £12.75 to £16.75

A nominal incremental delivery charge applies for multiple items in an order.
Special Next Day before 1 PM Delivery will be shipped via Royal Mail Guaranteed by 1 PM service. Orders received on Fridays, weekends, business holidays, or after business hours will be dispatched the next working day.
We aim to prepare and dispatch orders within 24 – 48 hours of order confirmation.

Please note: During sales or festive periods, there may be short delays in processing your order.

US Deliveries

As all orders are dispatched from the UK using a tracked delivery service, we recommend providing your mobile number and email at checkout to track shipments and receive updates.

US Standard Tracked Deliveries

Timeline: Estimated between 5 – 10 working days from the dispatch date (exceptions may apply)

• Parcels up to 0.45 Kg – £6.75 to £9.00
• Parcels up to 1.00 to 5.00 Kgs – £10.00 to £30.00

A nominal incremental delivery charge applies for multiple items in an order.
Orders are shipped via USPS tracked service. Orders received on Fridays, weekends, business holidays, or after business hours will be dispatched the next working day.
We aim to prepare and dispatch confirmed orders within 24 – 48 hours of receipt.
All duties and taxes, if applicable, are the responsibility of the buyer.

Upgrade: If you require an express delivery option, please contact us for a shipping charge quote. Upon your acceptance and additional payment, your order will be processed and shipped with express service.

Please note: During sales or festive periods, there may be short delays in processing your order.

European Union Deliveries

Orders are dispatched from the UK using a tracked delivery service. We recommend sharing your email at checkout to receive delivery updates.

All duties and taxes, if applicable, are the responsibility of the buyer.
Please note: Duties and taxes are non-refundable should you choose to return your item.

EU Standard Tracked Delivery

Timeline: Estimated between 5 – 7 working days from the dispatch date (exceptions may apply)

• Parcels up to 1.00 Kg – £6.00 to £12.00
• Parcels up to 2.00 to 5.00 Kgs – £10.00 to £25.00

A nominal incremental delivery charge applies for multiple items in an order.
Orders are shipped via tracked service with reliable local courier providers.
We aim to dispatch confirmed orders within 24 – 48 hours of receipt.

For shipments to Denmark, Finland, Norway, and Sweden, most parcels may be delivered to a nearby pick-up shop.

Upgrade: If you require an express delivery option, please contact us for a shipping charge quote. Upon your acceptance and additional payment, your order will be processed and shipped with express service.

Please note: During sales or festive periods, there may be short delays in processing your order.

International Deliveries

Orders are dispatched from the UK using a tracked delivery service. We recommend sharing your email at checkout to receive delivery updates.

All duties and taxes, if applicable, are the responsibility of the buyer.
Please note: Duties and taxes are non-refundable should you choose to return your item.

International Standard Tracked Delivery

Timeline: Estimated between 5 – 10 working days from the dispatch date (exceptions may apply)

• Parcels up to 1.00 Kg – £8.00 to £12.00
• Parcels up to 2.00 to 5.00 Kgs – £12.00 to £30.00

A nominal incremental delivery charge applies for multiple items in an order.
Orders are shipped via tracked service with reliable local courier providers.
We aim to dispatch confirmed orders within 24 – 48 hours of receipt.

Upgrade: If you require an express delivery option, please contact us for a shipping charge quote. Upon your acceptance and additional payment, your order will be processed and shipped with express service.

Please note: During sales or festive periods, there may be short delays in processing your order.

Shipping Disclaimers

All shipping prices listed are subject to change without notice. Shipping costs are based on destination, weight, and dimensions of your order. While we strive for accuracy, occasional errors may occur. In the event of a pricing error, we reserve the right to cancel or adjust orders to reflect the correct price. We will notify you promptly if any changes affect your order.

We reserve the right to refuse shipping to certain countries at our discretion. If we cannot ship to your location, we will notify you promptly and provide a full refund. We apologize for any inconvenience this may cause.

Missed Delivery? We’re Here to Help!

If your parcel was not delivered on the first attempt, don’t worry! You can easily track your parcel using the tracking number provided in your shipping confirmation email. Generally, the delivery person will attempt re-delivery. In some cases, you may need to contact your local delivery office to arrange re-delivery.

For further shipping queries or if you need your order delivered on a specific date, please email us at [email protected].

Our Commitment to Sustainable Packaging

We believe every step towards sustainability counts. That’s why we are dedicated to using eco-friendly materials and methods in our packaging. We minimize environmental impact while ensuring that your products arrive safely and beautifully.

Our packaging is crafted from recycled and biodegradable materials, and we continuously seek innovative ways to reduce waste and promote recycling. By choosing Emerald Atelier, you’re supporting a greener, more sustainable future.

Thank you for joining us on this journey towards a more environmentally conscious world.